Your manager is evaluating a new mobile app to support staff receipt and expense management when working on remote sites. The app will cost $500,000 to develop, and will save $240,000 a year once implemented. The alternative is outsourcing this function to a service provider which will cost $120,000 a year, and will save $200,000 a year once implemented. Deciding which approach to take is an example of:

a. A DSS decision, since a decision support system is making the decision

b. A justified decision, since it involves knowledge (a justified true belief)

c. A programmed decision, since it is a function of maximising utility involving known factors

d. A managerial decision, since managers are making the decision

In terms of system thinking, what is an example of 'process'?

a.

Data entered in a computer

b.

Controls to ensure correct processes

c.

The computer program that transforms the data

d.

The resulting information from the computer program

A collection of fields all related to a single object, activity, or individual is a_____.

a.

file

b.

record

c.

attribute

d.

character

When someone makes a judgement about an event based on an adjustment from an anchor point, they are applying the:

a.

Justification heuristic

b.

none of these

c.

Availability heuristic

d.

Representative heuristic

____ knowledge is usually easy to measure, document and relate to another person.

a.

Tacit

b.

Implicit

c.

Shared

d

Explicit

The ability to connect business partners in a virtual supply chain to cut resupply times is a trait of:

a.

B2B

b.

C2C

c.

B2C

d.

G2C

A DSS uses its a database to:

a.

Store an evaluation of the user's decision-making ability

b.

Store the organisation's goals and rewards for good decision-making

c.

Store the reactions of the user

d.

Store its knowledge base and prior decision outcomes

_____ is a network that connects users and their computers in a geographical area that spans a campus or a city.

a.

Personal area network

b.

Wide Area network

c.

Metropolitan area network

d.

Local area network

Which of the following is not a viable approach to making sense of the huge amount of information generated in the firm?

Select one:

Select one:

a.

Use human intuition

b.

Develop and follow an initial policy

c.

All of these are viable approaches

d.

Ignore it ("Laissez-faire")

Providing incentives to customers for making purchases, and then selling this purchase data to retailers is a trait of the:

Select one:

Select one:

a.

Advertising-supported revenue business model

b.

Infomediary business model

c.

Digital content revenue business model

d.

Fee-for-service business model