Your Name: True/False questions. Please circle T for true or F for false (2 Points each). 1-By increasing process variance, waste and costs are driven out of the company. 2- Most service organizations use process layouts because of the variability in customer requests for service. 3- Mass production produces large volumes of a standard product for a mass market. 4-Cycle time is the total time required to complete a product. 5- Among the advantages of using a process layout are high output and low unit cost. Problems: 1-(10 Points) A production was sampled over a period of 28 days. Each day 50 items were sampled from the production. There were 407 items that were defective. a) Calculate the appropriate measure to estimate the percent defective. b) Find UCL and LCL