Your new arborist company, Short Boughs, was hired to remove some trees from a customer's lot...

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Your new arborist company, "Short Boughs," was hired to remove some trees from a customer's lot on which the plan was to build a house with a designer tree-house adjoining it. Despite instructions to leave the old growth yellow cedars alone, your arborists felled the lot. All the tres were removed. The customer is deeply dissatisfied and demands reimbursement for the cost of the tree removal and to replan the structure of the cedar tree-house, now the tree is gone. Instructions: Write a courteous 50 percent refusal/implied refusal response honouring the "Seven Cs", explaining the situation and proposing a solution. Use some lateral thinking. Your new arborist company, "Short Boughs," was hired to remove some trees from a customer's lot on which the plan was to build a house with a designer tree-house adjoining it. Despite instructions to leave the old growth yellow cedars alone, your arborists felled the lot. All the tres were removed. The customer is deeply dissatisfied and demands reimbursement for the cost of the tree removal and to replan the structure of the cedar tree-house, now the tree is gone. Instructions: Write a courteous 50 percent refusal/implied refusal response honouring the "Seven Cs", explaining the situation and proposing a solution. Use some lateral thinking.

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Your Name Your Title Short Boughs Arborist Company Address City State Zip Code Date Customers Name Customers Address City State Zip Code Dear Customer... View the full answer