Your new client calls and says, Something went wrong; the inventory count on my shelves doesnt match what is listed in my account. What do I do?

How would you respond? For this journal, consider:

Do you have a clear understanding of the services needed? If not, how do you gain a better understanding?

Do you have enough information from the client? If not what other information do you need and what is your plan to obtain it?

How can you help guide/educate your client to make your job easier next time?