Your organization provides users with a specific set of computing devices. You provide IT support for a group that has some users who work in an office and some users who work remotely. One of the remote users sends you a request for help with an error message that has appeared since the last major update. They share their screen, but you still haven't found the problem. What remote troubleshooting approach would be most helpful at this point in your investigation? O Create a checklist the user uses to follow Remotely controlling the user's computer Writing a script to create a log Using a virtual machine to replicate the user's computer