Question: Your plant has just conducted a controllability study by analyzing the causes of a large sample of defective parts. The results showed that 45% of

Your plant has just conducted a controllability study by analyzing the causes of a large sample of defective parts. The results showed that 45% of the causes were worker controllable and 55% management controllable. One program (diagnosis of specific causes, determination of remedies, etc.) is planned for the management-controllable problems. For the worker-controllable problems, a motivation program for the workers producing poor work is planned. You are asked to comment on this approach.

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