Question: Your pro For every 1 point that call levels exceed 8 0 , on average, customer satisfaction is reduced by 0 . 4 . If

Your pro
For every 1 point that call levels exceed 80, on average, customer satisfaction is reduced by 0.4. If the maximum call level had been 80, how much higher would the average Customer Satisfaction have been across those periods?
Contact Centre Metrics
Call levels
% Abandon rate
Customer satisfaction
Your pro For every 1 point that call levels exceed 80,

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