Your task for this Term Project is to develop a presentation to senior leaders on how you plan to address a company's Compensation and Total Rewards Issues and/or Top Priorities.

1. Part 1: Peer Review
   • Identify 2 specific recommendations to improve Compensation related issues.
   • Create an evaluation plan for your Compensation recommendations using relevant HR metrics.
   • Review the Syllabus Part II for due dates associated with Part 1.
2. Part 2: Peer Review
   • Identify 2 specific recommendations to improve Benefit related issues.
   • Create an evaluation plan for your Compensation recommendations using relevant HR metrics.
   • Review the Syllabus Part II for due dates associated with Part 2.
3. Part 3: Final Presentation Draft - Instructor Submission
   • You will use the feedback from your peers and instructor to make improvements to both Part 1 and Part 2.
   • Merge both Parts 1 and 2 to create your Part 3 Final Presentation Draft for submission to your instructor.
   • Review the Syllabus Part II for due dates associated with Part 3.

Project Requirements:

To successfully complete this project, you must do several things using the information and data provided within this Term Project Overview and Expectations page:

1. Review the Company's Compensation/Total Rewards Issues/Top Priorities.
2. Review the Company's Metrics, Data, and Useful Information.
3. The plan should include both qualitative and quantitative metrics, how the metrics will be calculated as well as the rationale for using the metrics you have chosen for Part 1, Part 2, and Part 3.
4. Resource materials should be used for Part 1, Part 2, and Part 3.
5. Both narration and narration notes are required for Part 1, Part 2, and Part 3.
6. Citations should be included and in APA format for Part 1, Part 2, and Part 3.

Company's Compensation/Total Rewards Issues/Top Priorities:

You have recently been hired as the Director of Total Rewards for a call center that employs approximately 350 people. During your first week, you meet with the VP of HR to discuss the main priorities for the position. Among the items listed as top priority were the following:

1. Expansion Initiatives: The current plan is to add 50 new call center representatives and 7 new supervisors within the next 9 months to account for new business partners utilizing their services.
2. Turnover for Call Center Representatives: While turnover has always been somewhat problematic, there has been a 10% increase in turnover for the past two months. The turnover report is listed below.
3. Competitors: A number of employers in the local area have begun advertising starting pay for customer service representatives that is $1-$3 an hour more than what our organization offers for similar positions. The average salary for various positions is listed below.
4. Employee Engagement Survey: The most recent survey results indicated that the highest area of dissatisfaction was due to a lack of development and promotional opportunities. The second highest area had to do with the pay system. There were numerous comments regarding performance not being rewarded. The current practice for pay increases is an annual cost of living adjustment that is given for all hourly positions and salaried positions below the Executive level.
5. Employee Benefits: The rising cost of health care is a major concern and recent increases will mean that some type of budget cuts will need to be made for the upcoming year.
6. Other Information: A four-year degree is required for all managerial positions and Health/Dental Insurance will go from 8% to 9% of the Benefit Budget in the following year, the overall budget of 31% will remain the same.

Company's Metrics, Data, and Useful Information

The VP of HR provides you with the following information:

1. The average salary for customer service related positions:
   • Customer Service Representatives $12/hr.
   • Senior Customer Service Representatives $14/hr.
   • Customer Service Supervisors $15.50/hr.
   • Customer Service Managers $36,200.00.
2. The current benefits budget:

Item Budgeted% BudgetedLegally Required8%Health/Dental Insurance8%Paid Time Off7%401K4%Tuition Assistance2%Employee Assistance Programs1%Life Insurance0.50%Short and Long Term Disability0.50%Total Budget31%

1. Company results from a recent Benefit Satisfaction Survey, where employees ranked the importance of benefits to them on a scale of 1 7, 1 being the most important and 7 being the least important. Benefit Satisfaction Survey Results in order of importance:

BenefitRanking of Most Important Benefit to EmployeesHealth/Dental Insurance1Flexible Work Schedules2Paid Time Off3401K4Short and Long Term Disability5Life Insurance6Tuition Assistance7Employee Assistance Programs8

1. The company's turnover report for the past two months:

DepartmentPositionManagerLength of ServiceReason1Customer ServiceSenior RepresentativeGreen2 yearsMore money2Customer ServicePhone representativeSmith1 weekManagement3Customer ServicePhone representativeGreen3 weeksIt was not the job I was hired for4FacilitiesJanitorMcDonald1.5 yearsLack of promotional opportunities5Customer ServicePhone representativeJones2.5 yearsBetter benefits elsewhere6Customer ServicePhone representativeJones1 year, 2 monthsNo promotional opportunities7Customer ServicePhone representativeSmith1 year, 1 monthManager is awful8Customer ServicePhone representativeTrent5 years, 2 monthsRelocating9Customer ServiceSenior RepresentativeSmith4 yearsPay10Human ResourcesTalent Mgmt DirectorHolliday3 yearsToo stressful11Customer ServiceSenior RepresentativeSmith1 yearUnderstaffed12Customer ServiceManagerPayne4 years, 3 monthsNeed a better work/life balance13FinanceFinancial AnalystNess2 years, 2 monthsUpward mobility is limited14Customer ServicePhone representativeGreen1 year, 4 monthsPromotions are given to external hires15MarketingCoordinatorDaly3 years, 2 monthsBetter opportunities elsewhere16AccountingJunior AuditorLedder1 year, 9 monthsLack of promotional opportunities17Customer ServiceManagerPayne2 yearsToo many hours18Customer ServicePhone representativeGreen4 weeksNot a good fit19Customer ServicePhone representativeSmith1 year, 4 monthsTired of phone work20Customer ServicePhone representativeSmith3 yearsEfforts do not = more money21Customer ServicePhone representativeJones2 weeksMoney22Customer ServicePhone representativeJones1 year, 10 monthsNo way to move up in the company