Your task is to include in the $3$ x video responses to your client$/$s the following:

Identify clients goals, objectives, requirements, level of financial understanding and need of situation.

Ensure the video communication to your clients follows legislative and regulatory requirements, codes of practice and organisational policies and procedures.

Guide your clients through their credit options, discuss risk issues with your client, discuss their tolerance level, impacts, make recommendations, explain the loan implementation actions, fees, cashbacks, charges, rates, commissions from each lender. Discuss any potential issues that may require further consultation with other financial specialists such as accountants or financial planners.

Communicate the complaints resolution procedures to clients or where they are available if needed.

Ask for written agreement via return email to proceed with your recommendations. Ensure the clients confirm they understand and are also aware of next steps and post settlement broking services.