Question: Your team is allocated a project involving a major client, the Beswick Company. Although the organization has many clients, this client, and project, is the

Your team is allocated a project involving a major client, the Beswick Company. Although the organization has many clients, this client, and project, is the largest source of revenue and affects the work of several other teams in the organization. The project requires continuous involvement with the client, so any problems with the client are immediately felt by others in the organization. According to the model of power, your team has

a high degree of substitutability.

very little power in the organization.

a low level of visibility.

a high degree of centrality.

Exchange includes applying

coerciveness.

silent authority.

the zone of indifference.

the norm of reciprocity.

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