Your voice plays an important role, whether you are dealing with outbound or inbound calls. In order to be successful, you should be willing to

Select all answers that apply:

A$.$ adapt your voice to match the customer's style

B$.$ let the customer know your personal feelings about them, even if they are negative

C$.$ pause after each word, to make sure the customer can understand you

D$.$ emphasize one or two words in each sentence

E$.$ always speak extremely slowly and loudly $-$ you never know whether they may be hard of hearing