Youve got a big problem on your hands. As the director of the local passport office, you are well aware of the many forms that your office is required to process to grant passports to U.S. citizens. However, word has filtered up through the ranks that the systems for processing these forms is inefficient and frustrating. People often have to wait in line for hours to get their documents processed, and its not unusual for them to express their anger to frontline employees. After conducting a stakeholder mapping exercise, youve concluded that a set of stakeholder groups are in conflict. Which groups are they? Group of answer choices Community, employees, customers, management Employees, customers, management Employees, customers, management, government Customers, employees, suppliers

Which of the following statements about the relationship between CSR and financial performance is true?

Group of answer choices

Studies conducted at the Drucker Institute demonstrated conclusively that organizations with superior reputations always enjoy superior financial performance.

In general, consumers are more concerned with saving money than saving the planet, so they typically buy goods from the cheapest source, not the organization that engages in CSR.

More often than not, an organizations CSR actions consume financial and other resources, which detracts from profits and lowers the organizations financial performance.

Most people want to work for ethically run companies, so socially responsible organizations can choose to hire the best and the brightest, who in turn may guide these organizations to financial success.