Question: Zeev Neuwirth's systems approach to diagnosing process problems led him to believe that a patient satisfaction survey was needed to verify the existence of process

Zeev Neuwirth's systems approach to diagnosing process problems led him to believe that

a patient satisfaction survey was needed to verify the existence of process problems in the emergency room.

replacing the bad player is the most efficient way to resolve a systemic problem.

a person singled out as a bad player in an underperforming system might be just the focal point of systemic problems with underlying processes and structures.

he would need formal positional authority to make positive changes in the Emergency Room's processes.

Zeev Neuwirth's systems approach to diagnosing process problems led him to

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