You are the sales manager at Uptick pharmaceuticals and have been reviewing the sales performance of your team. One of your best salespeople, William Bedford, has been performing significantly below expectations for the last six months. His sales are down and he is making few customer calls. You call him in for a meeting and he reports that his wife has been ill and he has been having to take on further responsibilities at home. He indicates she is doing better but expects her to be recovering for the 12–18 months. As a key salesperson in a large territory you know that is too long for the territory to be underrepresented. What should you do about Mr. Bedford? How would you address the needs of the sales territory?