Develop a value stream map for the process you flowcharted in question 27 to identify the valueadded and non-value-added activities. How can you estimate costs and/or revenue for the process steps?

Question 27

Draw a flowchart for a process of interest to you, such as a quick oil-change service, a factory process you might have worked in, ordering a pizza, renting a car or truck, buying products on the Internet, or applying for an automobile loan. Identify the points where something (people, information) waits for service or is held in work-in-process inventory, the estimated time to accomplish each activity in the process, and the total flow time. Evaluate how well the process worked and what might be done to improve it.