1. Do you think a call center would benefit Bangmod at this point? What benefits could it...

Question:

1. Do you think a call center would benefit Bangmod at this point? What benefits could it provide?

2. From the case, identify items of importance in terms of designing the call center and rank them in terms of importance.

3. Discuss the important issues for managing the daily center operations including queuing management, facilitating products, and service quality for Bangmod.

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Principles of Supply Chain Management A Balanced Approach

ISBN: 978-1337406499

5th edition

Authors: Joel D. Wisner, Keah Choon Tan, G. Keong Leong

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Question Posted: Oct 02, 2018 01:37 PM

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1. Do you think a call center would benefit Bangmod at this point? What benefits could it...

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1 Yes The call center will provide better customer service for pretransaction transaction and posttransaction customers For pretransaction the call ce...View the full answer

Principles of Supply Chain Management A Balanced Approach

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