Consider how many services you have encountered today (e.g. your mail being delivered, the caf where you

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Consider how many services you have encountered today (e.g. your mail being delivered, the café where you bought your morning coffee, the lunch queue at the university cafeteria, the shop where you bought groceries, the call centre you called to query your mobile phone bill). List them, reflect on how the service provider performed and score them out of 10 for speed, quality and cost. Evaluate their scores and suggest how they might improve.

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Global Logistics And Supply Chain Management

ISBN: 9781119702993,9781119703051

4th Edition

Authors: John Mangan , Chandra Lalwani , Agustina Calatayud

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