Determine the percent of callers who are on hold for more than 3.0 minutes. Assume the hold

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Determine the percent of callers who are on hold for more than 3.0 minutes.


Assume the hold time of callers to General Cable is normally distributed with a mean of 3.0 minutes and a standard deviation of 0.8 minute.

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A Survey of Mathematics with Applications

ISBN: 978-0134112107

10th edition

Authors: Allen R. Angel, Christine D. Abbott, Dennis Runde

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