The development of Hoosier Burger’s information system is nearing completion. At recent project meetings, the types of testing, training, documentation, and installation strategies appropriate for Hoosier Burger have been discussed. The end users have little computer experience and thus, require several types of training and supporting documentation.

Fred Jones, one of the project’s team members, has recommended using a direct installation approach. Because Hoosier Burger’s information system is relatively small, he feels that the direct approach is the best installation strategy to pursue. The new system could be installed at the beginning of the week and be up and running for the weekend traffic. However, Paula Freeman does not like this idea. She feels that a parallel approach is more appropriate. She worries that if the system crashes, it may be difficult to return to the old system.

a. What types of training will Hoosier Burger’s end users need?

b. What types of documentation would you recommend for Hoosier Burger’s end users?

c. Which installation strategy would you recommend pursuing?

d. What support issues should be considered?