A regional bank has recently automated all its functions, with each employee working on a dedicated machine
Question:
A regional bank has recently automated all its functions, with each employee working on a dedicated machine assigned to them. The bank has installed a token generation system to manage client queues, a passbook printing system, swipe machines for cash withdrawals, and automated deposit machines.
However, the bank has been struggling to maintain its routine operations. The staff is unable to navigate through the new systems properly and, therefore, to perform even simple tasks at times. Clients often complain about the lack of information available on the new systems and machines that have been installed. You were a part of the system development and installation at the bank. Consider the problems occurring at the bank and answer the following:
a. In a paragraph, explain what the causes are, in your opinion.
b. Outline the steps you would take to ensure appropriate training. List the guidelines that you would include in the training design.
c. Do you think documentation could be of use here? Justify your answer.
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