Observing the work environment is a technique that predates the information age, but that can still be highly effective. Although not applicable for every situation, observing what people actually do and how they do it can be in some cases much more accurate than asking them! Select a system—whether hypothetical or real—and do the following:

a. Provide an overview of the system and what you are trying to learn about the system for a project.

b. Develop a work observation plan using the guidelines. The format is up to you, but it generally should not need more than 1–2 pages.

c. Develop a work-sampling plan, and describe the sampling procedures you will use.

d. What are your thoughts about this method compared to other fact-finding methods?