You are working as a system designer for a company that manufactures heavy-duty power tools used by contractors. Every month, your regional sales and service centers batch together the hard-copy repair orders for work performed under warranty. They are sent to headquarters, where they are run through a legacy mainframe batch process. A report is then generated, which the engineers analyze for signs of any problem trends in the new models. The company’s CEO has decided that this process is far too slow in today’s highly competitive business environment and wants to replace the legacy system as soon as possible with something more contemporary.
Identify at least three candidate solutions, and describe them in a candidate systems matrix, using Figure 10-7 as an example.

Data from Figure 10-7

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FIGURE 10-7 Sample Candidate Systems Matrix Candidate 1 Characteristics Portion of System Computerized Brief description of that portion of the system that would be computerized in this candidate. Benefits Brief description of the business benefits that would be realized for this candidate. Servers and Workstations A description of the servers and workstations needed to support this candidate. Software Tools Needed Software tools needed to design and build the candidate (e.g., database management system, emulators, operating systems, languages). Not generally applicable if applications software packages are to be purchased. Application Software A description of the software to be purchased, built, accessed, or some combination of these techniques. COTS package Platinum Plus from Entertainment Software Solutions would be purchased and customized to satisfy Member Services required functionality. This solution can be implemented quickly because it's a purchased solution. Technically, architecture dictates Pentium III, MS Windows 2000 class servers and workstations (clients). MS Visual C++ and MS Access for customization of package to provide report writing and integration. Package solution. Candidate 2 Member Services and warehouse operations in relation to order fulfillment. Fully supports user's required business processes for SoundStage Inc. Plus more efficient interaction with member accounts. Same as candidate 1. MS Visual Basic 5.0 System Architect 2001 Internet Explorer Custom solution Candidate 3 Same as candidate 2. Same as candidate 2. Same as candidate 1. MS Visual Basic 5.0 System Architect 2001 Internet Explorer Same as candidate 2. Candidate...