Following your introductory comments and your attempts to explain the work that will be performed during the analysis phase of this project, you can feel a sense of uneasiness beginning to creep into the staff’s demeanor. One staff member was heard to comment to another during the break, “I came in to this meeting this morning all excited about this project and the new system we’ll be getting. Now I feel scared about it. I don’t know how I can help develop all those complicated models and diagrams. Sure I know how things work around here, but trying to draw pictures of our processes just confuses me.”

After overhearing this comment, you quickly decide that you will want to employ use cases in this situation to assist the staff in developing the system’s process models. In clear, non-technical terms, explain the process of developing use cases and how they will be used by the team in the development of logical process models for this system.