2. Last week a friend let you use his or her computer when yours crashed. Accidentally, you erased a couple of files on your friend’s computer.

Later, the friend confronts you about the erased files and seems really angry. In this situation, you would be most likely to

a. tune out your friend’s criticism and anger.

b. agree that you made an error and ask how you could make it up to your friend.

c. say nothing and hope your friend’s anger blows over and the friendship continues.

d. tell your friend that it’s not a big deal since he or she always backs up the hard drive.