Question: 3.5 Explain how language helps create supportive or defensive communication climates. PRINCIPLE POINTS: Supportive communication creates a climate of trust, caring, and acceptance; defensive communication

3.5 Explain how language helps create supportive or defensive communication climates.

PRINCIPLE POINTS: Supportive communication creates a climate of trust, caring, and acceptance; defensive communication creates a climate of hostility and mistrust.

Two uses of language that breed hostility and mistrust are polarization and trigger words. Here are six

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