Find a set of instructions or some other technical document that is easy to use. Assume that you are Associate Director of Communications for the company that produced this document and you are doing a final review before the document is released. With “Checklist: Instructions and Procedures” as a guide, identify those features that make the document usable and prepare a memo to your boss that justifies your decision to release the document.

Following the identical scenario, find a document that is hard to use, and identify the features that need improving.

Prepare a memo to your boss that spells out the needed improvements. Submit both memos and the examples to your instructor