Working in groups, respond to the following scenario.

Appoint one group member to present the letter in class.

As director of Consumer Affairs, you've received an adjustment request from Brian Maxwell Two years ago, he bought a pair of top-of-the-line Gannon speakers. Both speakers, he claims, are badly distorting bass sounds, and he states that his local dealer refuses to honor the three-year warranty. After checking, you find that the dealer refused because someone had obviously tampered with the speakers.

Two lead wires had been respliced; one of the booster magnets was missing; and the top insulation also was missing from one of the speaker cabinets. Your warranty specifically states that if speakers are removed from the cabinet or subjected to tampering in any way, the warranty is void. You must refuse the adjustment;

however, because Maxwell bought the speakers from a factory-authorized dealer, he is entitled to a 30 percent discount on repairs.

Write the refusal, offering this alternative. His address: 691 Concord Street, Biloxi, MS 71690.