The hospital where you are completing your internship is located in an inner city neighborhood with a multi-lingual, diverse population. Recently, the local newspaper has been running a series about the lack of input the community has into the hospital. A number of anonymous interviewees complained they felt like dollar signs, not people. Your internship mentor is the Director of Public Relations. She tasks you with finding the top three evidence-based, cost-effective tools to facilitate communication with the community and increase patients’ and families’ input into hospital management and processes.