2.

Using a communication conflict you have been involved in, or a problem or phenomenon that you are familiar with, provide answers for a)–d).

a)

Find the critical elements that existed (exist) as you see them.

b)

How are these elements interrelated? Use arrows with plus and minus signs to indicate how the elements interact.

c)

Develop a model that says something about the relationship between the elements you selected.

d)

Discuss the model.