Business letters can be used to request information or action. Familiarize yourself with the organization of these
Question:
Business letters can be used to request information or action. Familiarize yourself with the organization of these direct request letters so that you can communicate your purpose and achieve a positive outcome.
Read the following scenario, and answer the following question.
Your manager asks you for advice about the tone of a request letter she is composing to an irate customer.
What advice would you give?
Match the tone of the irate customer.
Express appreciation in a fresh and efficient manner.
Use emoticons within the text to ensure correct tone.
The quality of information obtained from a request letter depends on the clarity of the inquiry. What techniques can you use to make your request clear? Check all that apply.
Ask for a specific action.
Place question marks at the end of rhetorical questions.
Itemize information to improve readability.
Use the recipient's first name.
Set an end date when appropriate.
Expert Answer:
For the advice to your manager about the tone of the request letter to an irate customer I would sug... View the full answer
