Question: How do gatekeepers complicate the listening process? What can organizations do to minimize the number of gatekeepers between the customer and top management?

How do "gatekeepers" complicate the listening process? What can organizations do to minimize the number of gatekeepers between the customer and top management?

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How do "gatekeepers" complicate the listening process? What can organizations do to minimize the number of gatekeepers between the customer and top management?

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