Suggest two performance measures in each of the four balanced scorecard categories for a service industry firm

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Suggest two performance measures in each of the four balanced scorecard categories for a service industry firm of your choosing. Using these measures as examples, explain the difference between lead and lag measures.

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Managerial Accounting

ISBN: 9780073022857

7th Edition

Authors: Ronald W Hilton

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Question Posted: Mar 12, 2013 02:47 AM

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Suggest two performance measures in each of the four balanced scorecard categories for a service industry firm

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