Question

What steps can I take to file a dispute when a tutor fails to deliver work on time?

Answer

The student can initiate a dispute against the tutor's work using the following steps:

1. Log in to your account and click on your profile picture.
2. From the drop-down menu, select dispute.
3. If you wish to check the status of an existing dispute, click on view dispute. Otherwise, click on new dispute.
4. Select the relevant project and tutor from the available drop-down menus.
5. Choose the appropriate refund type (full and partial) and provide a clear explanation of the dispute reason.
6. If necessary, upload any supporting attachments such as project files or tutor comments.

Your dispute will then enter the final process, which includes a two-day negotiation period for both you and the tutor to work towards a mutual resolution.

Remember that:

1. If the dispute is resolved in favor of the tutor, the project amount will be transferred to them. No fine is charged to you in this case.
2. If you are right in the dispute, the project amount will be transferred to you but the fine of $50 or 15% of the milestone amount (whichever is greater) will be charged from the tutor's pending earnings, including bonuses.