Question

I have been charged twice for the same solution. What should I do?

Answer

Please contact our customer service at [email protected] for this issue to be resolved

You may also raise your concern on our website through a "Complaint", you will find this section towards the top right corner of the page

Important:

Clicking on payment button multiple times may result in your account being charged more than once

If that happens please allow 2-3 business days for the pending transaction to be posted to your account.

Pending transactions are a temporary hold which does not mean you have been charged

We can only refund the transaction that has posted to your account

Please note:

Once the refund has been processed the funds are shown in the My Funds section on your Dashboard

You may need to make a request for external refund so the funds are transferred to your original form of payment

It may take 2-5 business days for the funds to be available to your account