Question

How do I file a dispute, when a student fails to release a milestone payment despite the delivery of work?

Answer

When a student fails to release a milestone payment despite the delivery of work. A dispute regarding work-based contradictions can be initiated against the student after hiring by following the outlined steps.

1. Log in to your account and click on your profile picture.
2. Select Dispute from the drop-down menu.
3. To check the status of an existing dispute, click View Dispute. For a new dispute, click New Dispute.
4. Choose the relevant project and student from the provided options.
5. Select the refund type (full or partial) and explain the reason for the dispute.
6. Attach any supporting files or student comments

After initiating the dispute, it will progress to the final step, which involves a two-day negotiation period. During this time, both you and the student will have the opportunity to collaborate and find a resolution.

Please remember the following:

1. You can initiate the invoice anytime after being hired, but payment will only be released after 10 days of last communication with the student. If the student sends a message, the countdown will reset.
2. In case of a valid student dispute, deductions are made from the tutor's earnings, including $5 or 15% of the service fee (whichever is greater), along with refund fees and bonuses.
3. If the inquiry is closed in favor of the tutor, the proposal amount will be transferred to him/her.