Question

The solution purchase process was not completed but I was still charged.

Answer

Please ensure that all  transactions have posted to your account as we can only refund the transactions  that have been posted to your account. Pending transactions are a temporary hold  which does not mean you have been charged.

Please contact our customer service at [email protected] for this issue to  be resolved
 You may also raise your concern on our website through a  "complaint", you will find this section towards the top right corner of the  page

Please Note:

 
• At certain times of the day you may experience  longer than usual loading times due to heavy traffic on the website.
 
• Please allow sometime without resubmitting the  payment for the process to complete
 
• Only click the payment button once.

Clicking the payment again  sometimes results in the transaction to be duplicated and you being charged  twice for the same transaction

 
• If that happens please allow 2-3 business days  for the pending transaction to be posted to your account.
 
• If the problem persists you may contact our  customer service at [email protected]