The solution purchase process was not completed but I was still charged.


Please ensure that all  transactions have posted to your account as we can only refund the transactions  that have been posted to your account. Pending transactions are a temporary hold  which does not mean you have been charged.

Please contact our customer service at [email protected] for this issue to  be resolved
 You may also raise your concern on our website through a  "complaint", you will find this section towards the top right corner of the  page

Please Note:

Clicking the payment again  sometimes results in the transaction to be duplicated and you being charged  twice for the same transaction