Please ensure that all transactions have posted to your account as we can only refund the transactions that have been posted to your account. Pending transactions are a temporary hold which does not mean you have been charged.
Please contact our customer service at firstname.lastname@example.org for this issue to be resolved
You may also raise your concern on our website through a "complaint", you will find this section towards the top right corner of the page
Clicking the payment again sometimes results in the transaction to be duplicated and you being charged twice for the same transaction