Question

What should I do if the solution does not meet my requirements? Can I get a refund?

Answer

Yes. You may initiate a refund request if the solution file provided does not satisfy your requirements.
The solutions provided by Solution Inn are compiled in formats which meet the requirements of International Standards. Solutions come in different file formats like .doc and .xls, while some are only available in .xls format due to use of formulas which cannot be generated in .doc files.
If you are not satisfied with solution and a better alternate solution is available, it will be sent to you via email
If not, you may send us an email at help@solutioninn.com so a refund may be initiated on your request
You may also raise your concern on our website through a "complaint", you will find this section towards the top right corner of the page
We try to resolve all customer concerns immediately, only in rare cases we may require up to 24 hours for the issue to be resolved.
The refund process is fairly simple and may require 3-5 business days for processing depending on your financial institution’s policies and whether you require an Internal (funds may only be used on solutioninn.com) or an External (original form of payment) refund.