Question: Suppose that when a call centre has 25 CSRs, a customer waits 1.5 minutes on average for each person ahead in the queue. Suppose there

Suppose that when a call centre has 25 CSRs, a customer waits 1.5 minutes on average for each person ahead in the queue.
Suppose there are 10 CSRs and 18 people ahead in the queue. If you have been waiting 40 minutes already, does it seem realistic that you will wait no more than one hour in total to speak with a CSR?

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