The Customer Satisfaction Audit(1st Edition)
Authors:
Abram I Bluestein, Michael Moriarty, Ronald J Sanderson
Type:Hardcover/ PaperBack / Loose Leaf
Condition: Used/New
In Stock: 1 Left
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Book details
ISBN: 190243398X, 978-1902433981
Book publisher: CAMBRIDGE STRATEGY PUBLICATIONS
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Customer Reviews
Trusted feedback from verified buyers
VH
Overall, a useful guide with a great mix of theory and practice. The examples provided helped in visualizing the strategies in real-world scenarios. The delivery was swift, which was a pleasant surprise. It's a strong resource, though a bit more on technology integration would have been beneficial. Would recommend.
CR
This book is a goldmine for anyone in the customer service field. The strategies outlined are innovative yet practical and have helped streamline our customer interactions. It arrived faster than expected and was well-packaged too. I also enjoyed the case studies that bring the theories to life, making it easier to grasp complex concepts.
JC
The book does a good job at balancing theoretical frameworks with actionable steps. It's been quite valuable in revamping our approach to customer feedback systems. However, a bit more depth in certain areas would have been appreciated. Fast delivery and no issues with the packaging were the cherry on top.
EW
Decent read but a bit pricey.
JC
I honestly didn't expect much, but this book blew me away. It's detailed, thorough, and the explanations are crystal clear. Our team has implemented several of the audit strategies with successful results. Plus, I got an extra discount with my membership. A must-have for any organization serious about improving customer satisfaction!




























