The Customer Support Audit(1st Edition)

Authors:

Colin G. Armistead

Type:Hardcover/ PaperBack / Loose Leaf
Condition: Used/New

In Stock: 2 Left

Shipment time

Expected shipping within 2 - 3 Days
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Book details

ISBN: 190776609X, 978-1907766091

Book publisher: CAMBRIDGE STRATEGY PUBLICATIONS

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Customer Reviews

Trusted feedback from verified buyers

LM
Lillian Mills
5.0
This book is an absolute gem! As a customer support manager, I've found 'The Customer Support Audit' invaluable for structuring our audit processes. The real-life examples make complex concepts easy to understand and implement. The clarity in explanations of different customer service metrics is especially commendable—perfect for both newcomers and experienced professionals. I also appreciated the quick delivery and the fact that it was well-packaged. If you're serious about elevating your customer support, this is a must-have in your library!