The Balanced Scorecard, which is used to help managers make better decisions with more current data. Use the example of Hyatt Hotel chain, in which the employees at a specific site (Maui) are authorized to make the decision regarding a hotel guest's checkout time.
Provide an example of how a late checkout would impact the organization's goals.
What are the relevant data that contribute to this decision? How does the Balanced Scorecard help with the decision-making process? What is the ROI for this decision?