The following table lists the reasons customers provided over the phone when they rated their customer service

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The following table lists the reasons customers provided over the phone when they rated their customer service experience with a particular cable company unsatisfactory.

Reason Frequency

Too long on hold …………………… 47

Not knowledgeable …………………. 22

Not courteous ………………………... 18

Hard to understand ………………….. 15

Reason Frequency

Too many transfers …………………… 10

Other …………………………………. 8

Construct a Pareto chart for these data.

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Business Statistics

ISBN: 9780321925121

2nd Edition

Authors: Robert A. Donnelly

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Question Posted: Jul 17, 2015 03:00 AM

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The following table lists the reasons customers provided over the phone when they rated their customer service

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Relative Relative Reason Frequency Frequency Frequency Too long on hold 47 0392 0392 ...View the full answer

Business Statistics

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