The front office training methods used by hotels to develop effective front office agents can vary greatly. Identify one type of hotel (e.g., full-service, limited-service, extended stay, and economy) in your area, and contact one of the property's front office managers to determine:
• Who trains new front office agents at that hotel?
• What training tools are used to train the new agents?
• How much training (in hours) would a new agent receive prior to working alone at the desk?
• What training challenges do the front office managers at that property commonly experience?