Question: The Northshore Bank is working to develop an efficient work schedule for full-time and part-time tellers. The schedule must provide for efficient operation of the

The Northshore Bank is working to develop an efficient work schedule for full-time and part-time tellers. The schedule must provide for efficient operation of the bank including adequate customer service, employee breaks, and so on. On Fridays the bank is open from 9:00 A.M. to 7:00 P.M. The number of tellers necessary to provide adequate customer service during each hour of operation is summarized here.

The Northshore Bank is working to develop an efficient work

Each full-time employee starts on the hour and works a 4-hour shift, followed by 1 hour for lunch and then a 3-hour shift. Part-time employees work one 4-hour shift beginning on the hour. Considering salary and fringe benefits, full-time employees cost the bank $15 per hour ($105 a day), and part-time employees cost the bank $8 per hour ($32 per day).
a. Formulate an integer programming model that can be used to develop a schedule that will satisfy customer service needs at a minimum employee cost.
b. Solve the LP Relaxation of your model in part (a).
c. Solve for the optimal schedule of tellers. Comment on the solution.
d. After reviewing the solution to part (c), the bank manager realized that some additional requirements must be specified. Specifically, she wants to ensure that one full-time employee is on duty at all times and that there is a staff of at least five full-time employees. Revise your model to incorporate these additional requirements and solve for the optimalsolution.

Number Numbe of Tellers Time of Tellers Time 9:00 A.M.-10:00 A.M. 0:00 A.M.-11:00 A.M 1:00 A.M.-Noon 6 4 2:00 P.M.-3:00 P.M. 3:00 p.M.-4:00 P.M. 4:00 P.M.-5:00 p.M. 5:00 P.M.-6:00 P.M. 6:00 P.M.-7:00 P.M. 6 Noon-1:00 P.M 1:00 P.M.-2:00 P.M. 10 6 6

Step by Step Solution

3.52 Rating (172 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock

a min 105x 9 105x 10 105x 11 32y 9 32y 10 32y 11 32y 12 32y 1 32y 2 32y 3 x 9 y 9 6 x 9 x 10 y 9 y 1... View full answer

blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Document Format (1 attachment)

Word file Icon

148-M-O-G-L-P (151).docx

120 KBs Word File

Students Have Also Explored These Related Optimization Questions!