The operations manager of a company that produces frozen dinners had received numerous complaints from supermarkets about the companys Chick-n-Gravy dinners. The manager spilled/mixed items,
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Defect Observed Date Time Line Under filled Missing Item Spilled/Mixed Unacceptable Taste Improperly Sealed 5/12 900 5/12 1330 2 5/13 1000 2 5/13 1345 1 5/13 1530 2 5/14 0830 1 5/14 100 2 5/14 14001 5/15 1030 1 5/15 1145 2 5/15 1500 1 5/16 0845 2 5/16 1030 1 5/16 1400 5/16 1545 2
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Authors: William J Stevenson, Mehran Hojati
4th Canadian edition
978-1259270154, 1259270157, 978-0071091428
