The Reliable Performance Management firm was retained by a client. The investment objective specified by the client was to outperform a broad-based bond market index by at least 50 basis points. In the first year, Reliable was able to earn more than 80 basis points over the benchmark index. However, the client was dissatisfied with the performance of Reliable because the client was not able to meet its liabilities. Ms. Florez of Reliable is responsible for client accounts. How should Ms. Florez respond to the client's dissatisfaction with the performance of Reliable?