I am a Bsc Computer Science (EMCs) graduate and currently working professional along doing Mtech in system software and i also teach and help students and colleagues for certification exams.
I am a scholar trainee with a passion for front-end development and cloud services. I am constantly seeking to expand my knowledge in these areas, and am eager to apply my skills to real-world projects. With a strong work ethic and a drive for innovation, I am always looking for ways to push boundaries and exceed expectations.
As a Project Engineer in Slack Enterprise Grid Support, I have to manage the incidents, keep slack up and running, and providing exceptional customer service and support.
1. Incident management to coordinate, prioritize and resolve incidents to minimize service disruption and impact.
2. User access management to control and manage user access to slack and data.
3. Workspace creation and migration to set up and move teams to Slack for efficient communication.
4. App integration and slack connect for assist in connecting external organizations and integrating third-party apps for streamlined communication.
5. Maintaining Jira and confluence.
6. Collaborate with other departments to resolve complex customer issues.
7. Keep up to date with product knowledge and stay informed about company policies and procedures.
2023
Aws Cloud Practitioner
Aws
Earners of this certification have a fundamental understanding of IT services and their uses in the AWS Cloud. They demonstrated cloud fluency and foundational AWS knowledge. Badge owners are able to identify essential AWS services necessary to set up AWS-focused projects.
Certificate verified
2022
Az-900 Fundamentals
Microsoft
Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure.
