Use a SIPOC (suppliers, inputs, process, outputs, and customers) tool to describe the company's operations. Students will then choose a key process (or processes) to detail process map and analyze in detail, followed by specific actionable recommendations.
The company is FEDEX your outline should:
Name and describe your organization or company, and its associated industry (if confidential, describe the organization such as "a medical device manufacturer").
List the key operations and processes in your organization that you plan to describe, detail map, and analyze in detail (just the list no process maps for this outline).