Verizon has a support center customers can call to get questions answered about their cell phone accounts. The manager in charge of the support center has recently conducted a study in which she surveyed 2,300 customers. The customers who called the support center were transferred to a third party, who asked the customers a series of questions.
a. Indicate whether the data generated from this study will be considered cross-sectional or time-series. Explain why.
b. One of the questions asked customers was approximately how many minutes they had been on hold waiting to get through to a support person. What level of data measurement is obtained from this question? Explain.
c. Another question asked the customer to rate the service on a scale of 1–7, with 1 being the worst possible service and 7 being the best possible service. What level of data measurement is achieved from this question? Will the data be quantitative or qualitative? Explain.