Visit the website for the Malcolm Baldrige National Quality Award (MBNQA) at www.quality.nist.gov, and answer the following questions:
a. How did the MBNQA come into existence?
b. Why would organizations consider applying for the MBNQA?
c. What are the three stages of the award process?
d. Review the MBNQA recipients for the last three years, and compare how their commitment to quality led to success in the Baldrige award program.